Sell with Trust. Grow with Confidence.

Welcome to Niront’s Seller Community — where businesses and entrepreneurs come together to shop, sell, and grow smarter. These guidelines are created to help sellers succeed, maintain marketplace quality, and build long-term trust with buyers across Cambodia. By listing and selling on Niront, you agree to follow responsible selling practices that protect customers and elevate your brand’s success.

🛡️ Responsible Selling Standards

To ensure a safe and reliable marketplace, all sellers must:

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  ✅ Provide accurate product descriptions, pricing, and images
  
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  ✅ Only list genuine and certified-safe products
  
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  ✅ Respect buyer rights under fair commerce practices
  
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  ✅ Maintain professional communication and responsiveness
  
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  ✅ Follow national and digital payment standards
  
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  ✅ Ship orders using approved or trusted logistics channels
  
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  ✅ Ensure delivery reliability and accountability
  
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  ✅ Avoid misleading, duplicate, offensive, or illegal listings
  

✔ Product Authenticity & Prohibited Items

You must NOT sell:

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  ✅ Counterfeit, replica, or unauthorized branded goods
  
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  ✅ Stolen, illegal, or unsafe products
  
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  ✅ Misleading listings (wrong photos, fake claims, inaccurate titles)
  
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  ✅ Adult content, drugs, weapons, or unapproved medical claims
  
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  ✅ Regulated items without proper licenses and documents
  
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  ✅ Any items conflicting with Cambodian commerce laws
  

You CAN sell with confidence:

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  ✅ Local Khmer-made goods
  
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  ✅ Automotive parts, engine oils, and car care supplies
  
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  ✅ Agriculture products such as Cambodian rice, fertilizer, and spices
  
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  ✅ Stationery, books, home goods, baby care, supplements, hotel services, etc.
  
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  ✅ Verified brand-distributed goods including partners like ABA and Wing KHQR
  

💬 Seller Communication Requirements

We encourage sellers to:

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  ✅ Reply to buyer chats within 1 hour (ideal) or 12 hours (maximum)
  
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  ✅ Communicate respectfully, professionally, and clearly
  
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  ✅ Provide needed product clarification when contacted
  
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  ✅ Assist buyers if there are order or delivery questions
  

🚚 Shipping & Delivery Policy

Sellers are required to:

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  ✅ Ship within 24–72 hours after payment confirmation
  
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  ✅ Use reliable couriers or logistics pickup partners
  
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  ✅ Provide correct contact and address details
  
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  ✅ Update delivery status if using seller-managed fulfillment
  

If delivery issues occur, sellers must cooperate with the Niront Support Team for fair dispute handling.

🏆 Seller Performance & Badge Eligibility

Sellers who follow strong marketplace practices may earn trust badges displayed on their store and products:

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  ✔ Verified Seller
  
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  ⭐ Top Rated Seller
  
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  🚚 Reliable Delivery Partner
  
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  🏆 Local Best Seller
  
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  🌿 Trusted Local Producer
  
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  🎯 Growth Performer
  

Badges are awarded based on:

✅ Product authenticity

✅ Responsiveness

✅ Buyer ratings

✅ Delivery reliability

✅ Marketplace performance trends

These badges help buyers identify dependable sellers instantly and give your shop added marketplace visibility.

💰 Marketing Tools & Growth Features for Niront Sellers

Our marketplace provides seller empowerment tools that help you grow without hiring an external agency. Sellers can access:

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  ✅ AI-powered ad creation tools for Facebook, TikTok, Reels, Telegram, etc.
  
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  ✅ Product SEO tools for increased marketplace traffic
  
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  ✅ Ad automation and boosted campaigns
  
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  ✅ Post scheduling and performance insights
  
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  ✅ Marketplace growth challenges
  
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  ✅ Featured listing upgrades
  
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  ✅ Community-driven buyer pick rotations
  

These features help you scale visibility, boost sales, and grow faster nationwide.

🔁 Listing Behavior Policy

We expect sellers to:

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  ✅ Keep listings updated, honest, and non-deceptive
  
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  ✅ Remove out-of-stock items within 7 days
  
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  ✅ Avoid repetitive or duplicate listings
  
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  ✅ Use correct category targeting for buyer discovery
  
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  ✅ Follow presented image size guidelines for cards and banners
  

🔐 Payment Requirements

All seller transactions should support traceable digital payments through trusted bank partners like:

• ✅ Wing bank KHQR-supported digital wallets and checkout
• ✅ ABA bank KHQR checkout
  

This gives buyers fast and secure payment confirmation and strengthens Cambodia’s digital commerce standards.

📦 Compliance Responsibility

By listing on Niront, all sellers agree to:

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  ✅ Take responsibility for listed product authenticity
  
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  ✅ Maintain delivery accountability
  
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  ✅ Respect buyer-first protection practices
  
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  ✅ Cooperate with marketplace dispute processes if needed
  

Our goal is to empower sellers while maintaining buyer safety, order fairness, and nationwide commerce trust.

🛡 What This Means for Your Business

When you sell on Niront:

✅ Buyers trust your store faster

✅ Your products gain more visibility

✅ You reduce cart abandonment

✅ You are backed by dispute support

✅ You enter Cambodia’s smarter digital commerce era with confidence

You sell. We support. Cambodia grows.